Company Description: Client -Gwiksoft is a Shopify engineering partner supporting ambitious e-commerce and D2C brands in building, scaling, and stabilizing their commerce systems. The team specializes in Shopify development, including Shopify Plus, headless commerce, custom apps, checkout extensibility, and ongoing maintenance and support. Gwiksoft focuses on solving structural and technical challenges that affect performance, reliability, and scalability for online brands.

In addition to services, the company is developing Gwiksoft Commerce OS, an ecommerce operating system that provides better visibility, control, and execution across the Shopify stack, with AI-assisted workflows under human supervision. Operating with an engineering-first mindset, Gwiksoft emphasizes clear system design, production-safe execution, and being the trusted technical partner when Shopify becomes business-critical.

https://www.gwiksoft.com/

Company: Gwiksoft

Job Type: Full-time

Experience: 0–2 Years

Location: Hyderabad, Telangana

Work Mode: Hybrid

Salary: ₹18,000 – ₹25,000 per month

Role Overview

As an E-commerce Live Chat Support Agent, you will be the first point of contact for customers visiting Shopify-powered online stores.

You will help customers with product-related questions, orders, payments, shipping, returns, exchanges, and general website assistance while ensuring a fast, professional, and positive customer experience.

This is a great opportunity for someone who wants to build a career in e-commerce, Shopify, customer experience, and digital support operations.

Key Responsibilities

- Handle customer queries through live chat and digital support channels.
- Respond to customers professionally, accurately, and within defined response-time targets.
- Assist customers with:




- Product information and availability
- Order status and tracking
- Shipping and delivery questions
- Returns, refunds, and exchanges
- Payments and checkout-related issues
- Discounts, coupons, and promotions
- Basic website/navigation issues
- Understand customer requirements and provide appropriate solutions.
- Coordinate with internal teams when an issue requires escalation.
- Maintain accurate customer and conversation records.
- Follow predefined support processes, FAQs, and escalation guidelines.
- Identify recurring customer issues and communicate feedback to the team.
- Maintain a high level of customer satisfaction and professionalism.
- Learn and use Shopify and customer-support tools as part of daily operations.
- Support multiple e-commerce brands/accounts when required.

Required Skills
- Good written English communication skills.
- Strong typing and chat communication skills.
- Customer-focused attitude and problem-solving ability.
- Ability to handle multiple customer conversations efficiently.
- Basic understanding of e-commerce and online shopping.
- Comfortable working with computers, web applications, and online tools.
- Ability to learn Shopify and new software quickly.
- Good attention to detail.
- Ability to work in a fast-paced support environment.

Preferred Skills
- Experience with Shopify or other e-commerce platforms.
- Previous experience in customer support, chat support, BPO, e-commerce,



or retail.
- Familiarity with order management, shipping, returns, and refunds.
- Experience using CRM, helpdesk, ticketing, or live-chat software.
- Basic knowledge of social media and digital communication channels.

Freshers with strong communication skills are encouraged to apply.

Experience

0–2 years

Candidates with relevant experience in:

- E-commerce
- Shopify
- Live Chat Support
- Customer Support
- BPO / Voice & Non-Voice Process
- Online Retail

will be preferred.

Compensation

₹18,000 – ₹25,000 per month, depending on experience, communication skills, and relevant capabilities.

Payroll and employment will be under Gwiksoft.

Work Location & Schedule

Location: Hyderabad, Telangana

Work Mode: Hybrid

Candidates should be comfortable working from the Hyderabad office as required and coordinating with remote/internal teams.

What You Will Learn

At Gwiksoft, this role can provide exposure to:

- Shopify e-commerce operations
- Customer experience management
- Live chat & omnichannel support
- AI-powered customer support
- E-commerce order management
- CRM and helpdesk platforms
- Customer-support automation
- Digital commerce operations

Who Should Apply? This role is ideal for someone who:
- Enjoys helping customers.
- Has strong written communication skills.
- Is comfortable working on chat-based support.
- Wants to build a career in e-commerce and technology.
- Is willing to learn Shopify and up-to-date customer-support tools.
- Can work responsibly in a target-driven environment.

If you are enthusiastic about e-commerce, customer experience, and technology, we'd love to hear from you. Note: Gangesmonk is a workforce provider company for Gwiksoft.

📌 E-commerce Live Chat Support Agent (Hyderabad)
🏢 Gangesmonk
📍 Hyderabad