A hotel duty manager oversees daily operations, acts as the primary contact for guests and staff, and represents senior management during an assigned shift.
Responsibilities
- Guest Relations: Greet VIPs, manage check-ins/check-outs, and resolve customer complaints quickly and professionally.
- Operational Oversight: Coordinate between front office, housekeeping, maintenance, and food and beverage teams.
- Staff Support: Lead shift briefings, monitor employee performance, and assist team members during busy periods.
- Safety & Security: Enforce safety and fire regulations, handle emergency responses, and secure facility assets.
- Administrative Reporting: Complete shift logs, log maintenance issues, and report major incidents to the general manager.
Key Requirements & Skills
- Experience:
4 to 5 years in hospitality operations, preferably in guest services or front office supervision.
- Technical Skills: Proficiency in hotel software like a Property Management System (PMS) and basic cash handling.
- Soft Skills: Solid communication, problem-solving under pressure, and conflict resolution.
- Flexibility: Ability to work rotating shifts, including nights, weekends, and holidays.
Pay: ₹40,000.00 - ₹50,000.00 per month
Experience
- Guest services: 4 years (Required)
- Hotel management: 4 years (Required)