- Prepare, verify, and process shipping and export/import documents accurately.
- Create and maintain documents such as Commercial Invoices, Packing Lists, Bills of Lading (BL), Air Waybills (AWB), Delivery Orders (DO), and Shipping Bills.
- Ensure all documentation complies with customer requirements, customs regulations, and company policies.
- Coordinate with customers, shipping lines, airlines, customs brokers, transporters, and internal teams to ensure timely document processing.
- Verify the accuracy of shipment details before document submission.
- Track shipment documentation and update the system with the latest status.
- Resolve documentation discrepancies by coordinating with relevant stakeholders.
- Maintain proper filing and records of all shipment-related documents for audit and reference.
- Support customs clearance activities by providing the required documentation.
- Ensure timely submission of documents to customers and overseas agents.
- Respond promptly to customer queries related to shipment documentation.
- Adhere to company SOPs, quality standards, and turnaround time (TAT) requirements.