Name of the role: Distributor Engineer Assistant - Remote Assistance

Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner experience.

Designation: Distributor Engineer Assistant

Language: English

Work Location: Chennai, India

Work model: Remote

Availability of working in the following time zones:

India candidates: AEST (UTC +10) and / or BST (UTC+1) - Asian & European Shift

Scope of Work:

- Support equipment order submission and coordination
- Assist in Bill of Materials creation for order fulfillment
- Guide distributors on software and hardware product catalog
- Track distributor certification progress to ensure compliance
- Ensure distributor understands certification roadmap and timeline
- Provide structured weekly status reporting to stakeholders
- Provide remote support for demo workplace setup and readiness
- Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation




- Coordinate timely escalation and resolution across teams
- Explain or refresh any knowledge gap using existing training materials
- Coordinate with Distributor technical counterparts to ensure alignment
- Utilize existing documentation to clarify HPE/Juniper solution functionalities

Must have:

•Strong networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)

•High attention to detail ensuring accuracy and quality of deliverables

•Clear and professional communication (written & verbal)

•Experience working in cross-functional/global environments

•Technical academic background

Good to have:

•Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA)

•Foundational understanding of network security (TLS, certificates, encryption)

•Familiarity with Juniper and HPE networking platforms and solutions

📌 Distributor Onboaridng Assistant - Remote Support (Chennai)
🏢 HCL Technologies
📍 Chennai