Position: Customer Service Executive (International Non-Voice Process)

Location: Lower Parel, Mumbai

Shift Timing: 7:00 PM to 4:00 AM (Night Shift)

Working Days: Monday to Friday (5 Days Working)

Weekly Offs: Fixed Saturday & Sunday Off

Transportation: Not Provided

Job Summary

We are looking for enthusiastic and customer-focused professionals to join our International Non-Voice Customer Service team. The role involves handling customer queries through chat and email support while ensuring a high level of customer satisfaction and timely resolution.

Key Responsibilities

- Handle customer inquiries via Email support.
- Resolve customer concerns professionally and efficiently.
- Provide accurate information regarding products, services, and processes.
- Maintain quality standards and meet productivity targets.
- Document customer interactions and resolutions accurately.
- Follow company policies and process guidelines.





Eligibility Criteria

- Excellent written English communication skills.
- Basic computer proficiency and typing skills.
- Prior experience in customer service, email support, or chat support is preferred but not mandatory.
- Comfortable working in permanent night shifts.

Desired Skills

- Solid written communication skills.
- Problem-solving and analytical abilities.
- Customer-centric approach.
- Ability to multitask and work in a fast-paced setting.
- Good attention to detail.

Compensation & Benefits

- Competitive salary package.
- Fixed Saturday and Sunday off.
- Opportunity to work with an international customer base.
- Career growth and learning opportunities.
- Professional and collaborative work environment.

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