Lead 200+ FTEs in international voice BPO, manage daily US client interactions, drive SLA/KPI excellence, ensure P&L; ownership, and oversee BFSI operations end-to-end.
Required Candidate profile
Seasoned BPO leader with BFSI expertise, proven in managing 200+ FTEs, daily US client interactions, end-to-end operations, P&L; ownership, SLA/KPI excellence, and solid communication skills.
📌 Director International BPO Operations (US Process) (Vadodara)
🏢 MNR Solutions
📍 Vadodara
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