We are looking for a Desktop Engineer responsible for day-to-day desktop and laptop support, hardware and driver troubleshooting, software installation, and end-user technical assistance. The role requires strong knowledge of Windows operating systems and practical troubleshooting skills.
Key Responsibilities
- Provide day-to-day technical support for desktop and laptop users.
- Install, configure, troubleshoot, and maintain desktop and laptop hardware.
- Provide support for Windows 10 and Windows 11 operating systems.
- Troubleshoot hardware-related issues and identify root causes.
- Install, configure, and troubleshoot device drivers and peripherals.
- Install and configure user-required software and applications.
- Support users with basic software and system-related issues.
- Maintain proper records and Excel-based trackers for IT support activities.
- Coordinate with users to resolve technical issues within the required timeframe.
Required Skills
- Good knowledge of Windows 10 and Windows 11 operating systems – Mandatory.
- Solid knowledge of desktop and laptop hardware.
- Good understanding of device drivers and driver installation/troubleshooting.
- Knowledge of user software installation and configuration.
- Good working knowledge of MS Excel – Mandatory.
- Strong troubleshooting and problem-solving ability.
- Good communication and user-support skills.
Key Attributes
- Service-oriented approach
- Good communication skills
- Problem-solving mindset
- Patient and user-friendly approach
- Ability to manage multiple support requests
- Positive and proactive attitude