As a Deputy Manager, the role includes leading a team and overseeing the entire payout process along with communications to the Policy owners. It involves handling complaints, ensuring quality checks on the processed data and co-ordinating with auditors to increase the efficiency of the department, Regulatory report and Monthly department review.
What does the job entail?
1) Managing a team and ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).
- Monitoring audit process to ensure compliance and regulatory norms are met.
- Updating details of the policies as per the customers requirement.
- Authorizing and tracking pay-outs for the smooth flow of the entire process.
- Identifying the gaps and implementing changes for overall process improvement.
- Handling complex cases to ensure customer satisfaction.
- Managing communications with various departments to ensure the queries are resolved.
- Ensuring the productivity of the team and vendors as per Service Level Agreements. (SLA)
- Handling escalations with cross-functional departments to ensure smooth customer experience.
- Managing Loan Management System (LMS) to ensure smooth payout process.
- Handling stakeholder complaints and providing resolution.
- Taking a proactive approach in training subordinates.
- End to end Communications to the Policy holders.
Work Experience
- Work Experience: 5 years’ experience in Insurance Industry.
Essential Qualification
- Product and Process knowledge along with awareness of internal systems.