- Contact customers regarding overdue accounts via phone, email, and mail in a qualified manner.
- Negotiate payment plans and settlements that are mutually beneficial for the customer and the company.
- Accurately document all collection activities, communications, and payment arrangements in the system.
- Adhere strictly to all company policies, legal regulations, and ethical guidelines governing debt collection.
- Provide excellent customer service, addressing customer inquiries and concerns empathetically.

Requirements

- High School Diploma or equivalent; a bachelor's degree is a plus.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and experience with office software (e.g., MS Office).
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced and target-driven environment.

Qualifications

- A positive attitude and a willingness to learn.
- Empathy and patience when dealing with difficult situations.
- Strong organizational skills and the ability to manage multiple accounts.
- Fluency in English and local languages (Marathi, Hindi) is highly desirable.
- Previous customer service experience is a plus, but not required.

📌 Debt collector (Pune)
🏢 TestHiring
📍 Pune