CX Regulatory Compliance (Team Member)

Location: Mumbai

Experience: 2 to 5 years

Industry: Banking / Financial Services

Role Type: Individual Contributor

About the Role

We are looking for a CX Regulatory Compliance professional to support regulatory compliance activities for Branch Banking. The role includes coordinating regulatory meetings, tracking regulatory communications, managing branch-level compliance, and ensuring timely implementation of regulatory guidelines.

Key Responsibilities

- Support scheduling, coordination, and documentation of regulatory meetings (CSC, Standing, Steering).
- Track regulatory circulars and ensure implementation across branches.
- Maintain compliance trackers, dashboards, and action item follow-ups.
- Support dissemination of regulatory updates and prepare summary reports for internal teams.
- Manage branch-level compliance activities including monthly meetings, self-assessments, and regulatory displays.
- Organize and support RBI Incognito visits and related compliance actions.




- Maintain central repository for regulatory communications, policies, and submissions.
- Coordinate with internal stakeholders such as Branch Banking, Operations, ORM, Digital Banking, Retail Assets, Payments, and others.

Skills & Competencies

- Robust knowledge of RBI guidelines and regulatory compliance.
- Experience in Branch Banking / Customer Service / Compliance functions.
- Ability to track, follow up, and close compliance action items.
- Excellent coordination, documentation, and communication skills.
- Attention to detail with strong process discipline.

Qualifications

- Bachelors or Master’s degree in Business/Engineering/Computer Science or related field.
- 2–5 years of experience in Branch Banking, Customer Service, or Regulatory Compliance.
- Hands-on exposure to implementing RBI circulars and preparing regulatory submissions.

📌 CX Regulatory Compliance Manager (Navi Mumbai)
🏢 Yes Bank
📍 Navi Mumbai