Customer Support Team Lead - Contract Job (Gurugram)

Customer Support Team Lead - Contract Job (Gurugram)

02 Sep
|
Shiprocket
|
Gurugram

02 Sep

Shiprocket

Gurugram

Roles and Responsibilities

- Manage a team of customer support representatives to deliver exceptional service to clients.

- Develop and implement effective strategies for client success, ensuring high levels of satisfaction and retention.

- Collaborate with other departments (e.g., sales, product development) to identify opportunities for growth and improvement.

- Conduct regular performance reviews and provide coaching/training to team members.

- Handle escalated issues from the team, providing guidance and resolutions as needed.

📌 Customer Support Team Lead - Contract Job (Gurugram)
🏢 Shiprocket
📍 Gurugram

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