Customer Support Specialist (Pune)

Customer Support Specialist (Pune)

02 Sep
|
Tata Technologies
|
Pune

02 Sep

Tata Technologies

Pune

Role & responsibilities

Customer Requirement Management

- Conduct gap analysis and risk assessments.

- Support RFQ review and requirement mapping activities.

Compliance & Documentation

- Manage document control, revision management, and version tracking.

Customer Portal Management

- Manage customer portals and compliance platforms.

Reporting & Coordination

- Prepare KPI reports, compliance reports, and customer status updates.

- Coordinate with Engineering, Quality, Supply Chain, and Suppliers.

- Escalate issues and support resolution activities.

- Maintain requirement traceability and action tracking logs.

Preferred candidate profile

📌 Customer Support Specialist (Pune)
🏢 Tata Technologies
📍 Pune

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