Customer Support & Operations Executive

Company: Elpido

Location: Chennai

Employment Type: Full-Time

Experience: 0-2 years

Elpido is looking for a confident, proactive, and responsible Customer Support & Operations Executive to manage day-to-day operations, coordinate with service partners, and ensure a smooth experience for our customers.

Since we are in the early stages, this role will involve both customer support and operations , with a strong focus on partner coordination and booking fulfilment.

Key Responsibilities

- Coordinate with Elpido service partners on a daily basis.
- Monitor partner availability, punctuality, attendance, and service quality.
- Ensure customer bookings are accepted and fulfilled smoothly through the Elpido app.
- Follow up with partners regarding bookings, availability, onboarding, and pending requirements.
- Coordinate partner documentation, verification, uniform collection, and activation.
- Handle customer queries through phone, WhatsApp, and other support channels.
- Assist customers with bookings, cancellations, rescheduling, and service-related issues.
- Resolve customer and partner issues quickly and professionally.
- Monitor cancellations, delays, and unfulfilled bookings and take immediate action.




- Maintain accurate records of partners, bookings, onboarding, uniforms, and customer issues.
- Coordinate with the Marketing, HR, and Management teams for operational activities.
- Collect customer feedback and identify recurring issues.
- Identify operational gaps and suggest improvements to improve the customer and partner experience.

What We Are Looking For

- Excellent communication and interpersonal skills.
- Confident and assertive while speaking with people.
- Strong follow-up and coordination skills.
- Friendly and patient when dealing with customers.
- Ability to handle difficult conversations professionally.
- Proactive attitude with strong ownership.
- Valuable problem-solving and multitasking skills.
- Basic knowledge of Excel/Google Sheets.
- Comfortable using WhatsApp, mobile apps, and computers.
- Freshers are welcome to apply.

Important This is a hands-on role . We are looking for someone who is comfortable making calls, following up with partners, solving problems, speaking with customers, and getting things done .

If you are energetic, confident, organized, and enjoy working with people, we'd love to hear from you.

📌 Customer Support & Operations Executive (Chennai)
🏢 Elpido
📍 Chennai