Company Description Yummways is a fast-growing food delivery platform that brings hot, fresh meals from local kitchens directly to customers’ doorsteps. Founded in Kalaburagi, the company focuses on connecting food lovers with authentic regional Karnataka cuisine, everyday comfort food, and quick late-night options. Yummways partners with local restaurants and vendors, helping them reach more customers through a reliable, tech-enabled delivery network.

As the company scales across Karnataka, it emphasizes real-time order tracking, strict quality standards, and responsive customer support to deliver a seamless experience. Team members at Yummways contribute to a mission-driven environment that aims to redefine everyday food delivery across the state.

Role Description The Customer Support Executive is a full-time, on-site role based in Kalaburagi. This role involves handling customer inquiries through phone, chat, and email, resolving order-related issues, and providing timely, accurate information about deliveries, payments, and app usage. The executive will manage complaints, escalate complex issues to the appropriate internal teams, and follow up to ensure resolution and customer satisfaction.

Responsibilities also include maintaining detailed records of interactions, identifying recurring problems,



and sharing feedback with operations and product teams to improve service. The role requires working closely with delivery partners and restaurant teams to coordinate solutions and ensure a smooth end-to-end experience for both customers and partners.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and empathy.
- Ability to drive Customer Satisfaction by handling complaints, managing expectations, and ensuring positive resolution.
- Experience providing Online Support via chat, email, and app-based channels, with quick and accurate responses.
- Basic Technical Support skills to assist users with app navigation, account issues, and simple troubleshooting.
- Positive spoken and written communication skills in English; proficiency in Kannada or other local languages is an advantage.
- Comfort working in a fast-paced, shift-based environment and coordinating with cross-functional teams.
- Strong problem-solving skills, attention to detail, and the ability to stay calm under pressure.
- Previous experience in customer support, call centers, or food delivery platforms is preferred but not mandatory.
- Minimum high school diploma; a degree in any discipline is an added benefit.

📌 Customer Support Executive (Gulbarga)
🏢 yummways
📍 Gulbarga