About the Role

Campus Connect is looking for a Customer Support Intern who can speak directly with our users, understand their experience, and help us continuously improve our platform.

This is a paid, remote internship where your primary responsibility will be to connect with Campus Connect users over calls, collect genuine feedback, understand their concerns, and communicate useful insights back to our team.

You will be one of the closest points of contact between Campus Connect and its users, so we are looking for someone who is confident, patient, responsible, and genuinely comfortable talking to people.

Responsibilities

- Call Campus Connect users and interact with them directly.
- Collect genuine feedback about their experience with Campus Connect.
- Understand user problems, concerns, suggestions, and expectations.
- Ask relevant follow-up questions to understand the actual reason behind user feedback.
- Help users with basic queries related to Campus Connect.
- Follow up with users whenever required.
- Maintain clear and organized records of calls, conversations, and feedback.
- Identify recurring issues and patterns in user feedback.
- Share important feedback, user concerns, and suggestions with the Campus Connect team.
- Help the team understand what users like, dislike, or find difficult.
- Contribute ideas that can help improve the overall customer experience and product experience.

Who We're Looking For
- Good verbal communication skills.
- Comfortable speaking with users over phone calls.




- Comfortable communicating in Hindi and English .
- Good listening skills and the ability to understand user concerns properly.
- Patient, polite, and professional while communicating with users.
- Confident in starting and maintaining conversations.
- Responsible with follow-ups and assigned tasks.
- Basic ability to maintain records using Google Sheets, Excel, or similar tools.
- Willingness to learn and work in a rapid-moving startup environment.
- Ability to take feedback positively and communicate it clearly to the team.

Experience Previous experience in customer support, customer success, telecalling, user research, sales calling, or any user-facing role is a plus, but not mandatory .

Students and freshers with strong communication skills and confidence speaking with users are encouraged to apply.

What You'll Gain

- Hands-on experience working directly with real users.
- Exposure to customer support, customer experience, user research, and product feedback.
- Understanding of how startups collect and use customer feedback.
- Experience identifying user problems and communicating them to product and business teams.
- Opportunity to work closely with the Campus Connect team.
- Practical startup experience that goes beyond a typical classroom internship.

Internship Details

Role: Customer Support Intern

Internship Type: Paid Internship

Work Mode: Remote

Company: Campus Connect

If you enjoy talking to people, understanding their problems, and helping improve their experience, we'd love to hear from you.

📌 Customer Support Intern (India)
🏢 Campus Connect
📍 India