- Handle inbound customer calls professionally and courteously.
- Address customer queries, complaints, and service requests.
- Provide accurate information regarding company services and policies.
- Maintain a customer-focused approach and ensure a positive customer experience.
- Stay updated on company services, processes, and policy changes.
- Work effectively with the team to resolve customer concerns.
- Follow assigned processes and service standards.
Key Responsibilities Customer Support:
- Handle incoming customer calls and understand their requirements.
- Resolve customer queries and service-related concerns promptly.
- Escalate complex issues to the concerned team when required.
- Maintain professionalism and proper communication during every interaction.
Process Adherence
- Stay updated with company services, policies, and process guidelines.
- Follow customer service procedures and quality standards.
- Maintain accurate information while assisting customers.
- Ensure timely and appropriate resolution of customer requests.
Candidate Requirements
- Freshers and experienced candidates can apply.
- Qualification: Any Graduate or Diploma.
- Positive communication skills in English + any one of the following languages:
- Malayalam
- Telugu
- Hindi
- English and at least one regional language is mandatory.
- Good customer-handling and interpersonal skills.
- Flexibility to work in rotational shifts.
- Willingness to work rotational week-offs.
- Good problem-solving and communication abilities.
Salary & Compensation
- Freshers: ₹18,000 Take-Home + Incentives.
- Experienced: Up to ₹23,000 Take-Home + Incentives.
- PF & ESIC.
- No Sales Target.
- Food facility.
- Cab facility applicable for Guindy location.
- General shift available for women.