Company Description ORN Journeys is re-engineering travel around the traveler, creating seamless experiences across mobility, stays, journeys, technology, and support. While travel has become digital, it remains fragmented, and ORN seeks to unify flights, hotels, trains, taxis, and experiences into one organized system. With dedicated teams and an accountable standard, ORN aims to offer a simpler, more accessible, and more reliable way to explore destinations.

Role Description The Customer Support Executive role at ORN Journeys is a full-time, on-site position based in Bengaluru. In this role, the individual will respond to customer inquiries via phone, email, chat, and other channels, ensuring timely and accurate resolution. The role requires consistent adherence to company policies, service standards, and performance metrics.

Key Responsibilities

- Handle inbound and outbound customer calls.
- Respond to customer queries through calls, email, and chat.
- Understand customer requirements and provide appropriate solutions.




- Resolve customer complaints and concerns professionally.
- Coordinate with internal teams for timely resolution of issues.
- Maintain accurate customer records and interaction details.
- Follow up with customers when required.
- Ensure high levels of customer satisfaction.
- Meet assigned productivity, quality, and service targets.
- Follow company policies and standard operating procedures.

Requirements

- 1–3 years of experience in BPO, Customer Support, Call Centre, or Customer Service.
- Excellent verbal and written communication skills.
- Good customer-handling and problem-solving abilities.
- Basic knowledge of MS Office and computer applications.
- Ability to work in a quick-paced environment.
- Strong interpersonal and communication skills.
- Experience in the travel or hospitality industry is an added advantage.
- Immediate joiners are preferred.

📌 Customer Support Executive (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru