Company Description Kwikster Cutting-edge Optimisations Pvt. Ltd. is a Jaipur-based company specializing in comprehensive solutions that strengthen online presence and customer engagement.

With over 7 years of experience, the team delivers services across web design and development, telecalling, SEO, digital marketing, and social media management. The company’s mission is to help businesses, brands, professionals, and individuals reach their goals quickly and efficiently through effective, creative, and cost-efficient virtual admin services. By combining technical expertise with customer-focused strategies, Kwikster supports clients in generating leads, improving customer satisfaction, and growing their digital footprint.

Role Description The Customer Support Executive will handle day-to-day customer interactions, responding to inquiries via phone, email, and online channels, and ensuring timely resolution of issues. This full-time on-site role, based in Jaipur, involves providing clear and accurate information about services, troubleshooting basic technical or account-related problems, and escalating complex cases to the appropriate internal teams.

The role includes maintaining customer records, tracking support tickets, and following up to confirm resolution and satisfaction.

The Customer Support





Executive will collaborate with sales, telecalling, and digital teams to support campaigns, gather feedback, and contribute to improving overall customer experience and service quality.

Qualifications

- Strong skills in Customer Support and Customer Service, with a focus on empathy, clarity, and professionalism.
- Experience in Customer Satisfaction and Online Support, including handling queries through chat, email, and web-based platforms.
- Ability to provide basic Technical Support, including guiding customers through simple troubleshooting steps and product usage.
- Excellent spoken and written communication skills in English (additional local languages are an advantage).
- Comfortable working in a fast-paced, on-site environment in Jaipur and collaborating with cross-functional teams.
- Proficiency with common office and support tools (CRM systems, ticketing platforms, spreadsheets, and email clients).
- Prior experience in customer-facing roles in IT, digital marketing, or telecalling services is preferred.
- Minimum of a high school diploma; a bachelor’s degree in any discipline or relevant certification in customer service is an added benefit.

📌 Customer Support Executive (Jaipur)
🏢 Kwikster Innovative Optimisations
📍 Jaipur