Role & responsibilities

- Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up

until resolution.
- Convert inquiries into sales.
- Follow up regularly on warm and cold leads to maximize conversion opportunities.
- Provide accurate, valid, and complete information to customers using the right tools and resources.
- Maintain records of customer interactions, update account information, and manage documentation

accurately.
- Identify and assess customers needs to achieve high satisfaction levels.
- Manage large volumes of incoming calls efficiently and prioritize based on urgency.
- Build and maintain solid relationships with customers through open and positive communication.

Preferred candidate profile

Education: Bachelors degree in any discipline.





- Experience: Minimum 1 year of customer support experience in the service industry.

- Excellent verbal and written communication skills.
- Strong problem-solving and issue-handling abilities.
- Ability to handle customers with patience and a positive attitude.
- Proactive approach to resolving situations and managing challenges.
- Basic computer and MS Excel knowledge.
- Sense of responsibility and ownership for customer satisfaction.
- Strong communication and negotiation skills.
- Ability to handle objections and convert leads effectively.

📌 Customer Support Executive (Bengaluru)
🏢 NoBroker
📍 Bengaluru