About the Role

FinPera.AI is building an AI-powered finance platform for finance teams and professionals.

We are looking for a Customer Support Executive who will work closely with customers across onboarding, product support, demos, documentation and feedback.

This is a hands-on, customer-facing role with the opportunity to work directly with the co-founders and contribute to how our customer success function is built and scaled.

What Youll Do

- Be a primary point of contact for customer queries and product-related issues.
- Conduct customer onboarding, product demos and guided walkthroughs over video and audio calls.
- Understand, troubleshoot and follow up on customer issues through resolution.
- Create FAQs, SOPs, help articles, product guides and onboarding documentation.
- Create guided walkthrough videos and other customer education material.
- Collect customer feedback, feature requests and recurring pain points.




- Work with the product and engineering teams to reproduce, track and resolve customer-reported issues.
- Test fixes and close the feedback loop with customers.
- Identify recurring support issues and improve or automate processes using technology and AI.

What Were Looking For

- B2B SaaS or technology experience is strongly preferred.
- Strong verbal and written communication skills.
- Comfortable regularly interacting with customers
- Ability to understand software products and explain them simply.
- Strong problem-solving skills
- Ability to create clear FAQs, SOPs and customer documentation.
- Comfortable working in a fast-moving environment.
- Curious and open to learning and leveraging current technologies and AI tools.

📌 Customer Support Executive (Mumbai)
🏢 FinPera AI
📍 Mumbai