We are looking for a Customer Support Executive to handle customer inquiries, provide product/service information, resolve customer issues, and ensure a positive customer experience.
Key Responsibilities
- Handle customer calls, WhatsApp messages, emails, and inquiries.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and issues in a professional manner.
- Provide accurate information about products, services, orders, and processes.
- Follow up with customers to ensure issues are resolved.
- Maintain customer records and update information in CRM/Excel.
- Coordinate with sales, operations, and other departments when required.
- Handle customer feedback and escalate complex issues to the concerned team.
- Maintain a qualified and courteous communication style.
- Achieve customer service and response-time targets.
- Prepare daily/weekly customer support reports.
Requirements
- Good verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Basic computer knowledge and MS Office/Excel skills.
- Ability to communicate professionally over phone and WhatsApp.
- Good listening and problem-solving abilities.
- Patient, polite, and customer-focused approach.
- Ability to work independently as well as in a team.
Key Skills
Customer Service | Communication | Problem Solving | Customer Handling | Follow-up | Complaint Resolution | MS Excel | CRM | Teamwork
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits
- Health insurance
- Paid time off
- Provident Fund
Work Location: Remote
📌 Customer Support Executive (CSE) (India)
🏢 Genius Recruiter
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.