Company Description CHARISMA GROUP is one of India’s innovative and progressive sales and marketing organizations, established in 2008 and working with leading companies across the country. The company specializes in branding, client acquisition, client servicing, advertising, and business promotion for major Fortune companies including ICICI Bank, HDFC Bank, YES Bank, IndusInd Bank, AU Bank, and IDFC. CHARISMA GROUP offers structured growth opportunities, exposure to events, B2B, and B2C campaigns, and a supportive, dynamic work culture.

Team members benefit from on-the-job training, manager-level certifications, mentorship from international business professionals, and clear paths for quick progression. The organization focuses on developing future leaders through practical management training and a collaborative environment.

Role Description The Customer Support Executive role is a full-time, on-site position based in Indore. This role is responsible for handling customer inquiries, resolving issues, and delivering professional and timely support across various channels such as phone, email, and online platforms.

The Customer Support

Executive will assist customers with product and service information, coordinate with internal teams to address concerns, and ensure high levels of customer satisfaction and retention. Day-to-day activities include documenting interactions, escalating technical or complex issues, following established service processes, and contributing to continuous improvement of support practices.



The role also includes participating in training and coaching sessions to enhance service quality, communication skills, and product knowledge.

Qualifications

- Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, clarity, and professionalism.
- Candidates should possess abilities related to Customer Satisfaction, including problem-solving, conflict resolution, and follow-through on customer issues.
- Candidates should possess Online Support experience, such as handling queries via email, chat, or social platforms and using CRM or ticketing tools.
- Candidates should possess Technical Support capabilities, including understanding basic product features, troubleshooting common issues, and coordinating with technical teams when needed.
- Excellent verbal and written communication skills in English; additional local language skills are an advantage.
- Ability to work on-site in Indore, maintain punctuality, and manage time effectively in a fast-paced environment.
- Strong interpersonal skills, resilience under pressure, and a goal-oriented approach aligned with team targets.
- Prior experience in customer-facing roles in sales, marketing, or service domains is preferred but not mandatory.
- Basic computer proficiency and familiarity with office productivity tools; experience with CRM systems is a plus.
- Relevant diploma or degree in business, commerce, communications, or a related field is beneficial.

📌 Customer Support Executive (Indore)
🏢 CHARISMA GROUP
📍 Indore