About the Role:

We are looking for an energetic and customer-focused Customer Support Executive to manage support for both HealthSy and HealthSy Pharmacy. The role involves handling customer and business/partner queries, resolving complaints, coordinating with internal teams, and ensuring timely closure of support requests.

Key Responsibilities:

Customer Support HealthSy

- Handle customer queries related to HealthSy services, bookings, payments, and service requests.

- Understand customer concerns and provide accurate and appropriate resolutions.

- Ensure queries are addressed within the expected turnaround time.

Customer Support – HealthSy Pharmacy

- Handle queries related to pharmacy orders, medicines, deliveries, cancellations, and refunds.

- Assist customers with order status, product availability, and delivery-related concerns.

- Coordinate with relevant teams to resolve pharmacy-related issues.

Business & Partner Support

- Handle queries from healthcare providers, pharmacies, business partners, and other stakeholders.

- Assist with onboarding, account, payment, service, and operational queries.

- Coordinate with internal teams to resolve partner-related concerns.

Query & Complaint Management

- Receive, understand, categorize, and prioritize customer and business queries.

- Handle complaints professionally and ensure appropriate resolution.

- Escalate complex or critical issues to the relevant team.

- Follow up on open issues until complete resolution.

Internal Coordination

- Coordinate with Operations, Pharmacy, Delivery, Finance, Business Development,



and other relevant teams.

- Ensure queries are directed to the appropriate team for resolution.

- Follow up on pending issues and take ownership until closure.

Customer & Partner Communication

- Communicate through calls, WhatsApp, email, chat, and other support channels.

- Provide clear, accurate, and timely updates.

- Maintain a professional, polite, and empathetic approach in all interactions.

Documentation & Reporting

- Maintain accurate records of customer and business support interactions.

- Update CRM/ticketing systems with query details and resolution status.

- Monitor pending and escalated cases.

- Identify recurring issues and share relevant insights with internal teams.

Requirements:

- 1–3 years of experience in Customer Support, Customer Service, BPO, Healthcare, Pharmacy, E-commerce, or a similar role.

- Energetic and soft-spoken candidate with the ability to handle customer and business queries professionally.

- Fluent in Hindi, Tamil, and English – all three languages are mandatory.

- Ability to understand queries clearly and provide the right information or resolution without miscommunication.

- Comfortable handling calls, WhatsApp, email, chat, and other support channels.

- Valuable coordination, follow-up, and problem-solving skills.

- Ability to work effectively with internal teams and external business partners.

- Should be based in Coimbatore or willing to relocate to Coimbatore.

- Interested candidates can reach out to [email protected] or contact (phone hidden)

📌 Customer Support Executive (Coimbatore)
🏢 Altlyf Healthcare Services
📍 Coimbatore