- Position : CRM Executives
- Company: Beyoung Folks Private Limited
- Location: Udaipur, Rajasthan (On-site)
- Job Type: Full-Time / Permanent

About Beyoung Beyoung is a fast-growing fashion brand focused on bringing the latest trends to customers with premium quality, diverse collections, and affordable prices .

Since 2018, we have grown from offering T-shirts and mobile covers to a wide range of fashion products, including our own Beyoung Originals collection featuring boxers, shirts, chinos, jeans, winter wear, and more.

With over one million customers , our team is growing rapidly as we work towards becoming one of the leading fashion brands and a preferred shopping destination for fashion enthusiasts.

At Beyoung, we believe in helping people look good, feel confident, and express themselves through fashion . Our team is passionate about delivering quality products, excellent customer experiences, and continuous innovation.

Job Summary

We are looking for a motivated, customer-focused, and enthusiastic CRM Executive to join our team in Udaipur.

The selected candidate will be responsible for assisting customers through chat, email, and calls , resolving their concerns, and ensuring a smooth and positive customer experience throughout their journey with Beyoung.

Key Responsibilities

- Respond promptly and professionally to customer queries through chat, email, and calls .
- Assist customers with product selection, sizing, order-related queries, and company policies .
- Handle and resolve customer complaints efficiently while aiming for first-contact resolution .
- Process returns, exchanges, and refunds according to company policies.




- Coordinate with internal teams such as warehouse, logistics, and other departments to resolve customer issues and ensure timely order fulfilment.
- Maintain accurate records of customer interactions and transactions in the CRM system .
- Identify complex or unresolved issues and escalate them to the appropriate team or supervisor.
- Stay updated on products, offers, promotions, policies, and company updates .
- Maintain a professional, empathetic, and customer-friendly approach in every interaction.
- Meet or exceed performance targets related to response time, customer satisfaction, and resolution rates .

Qualifications & Requirements

- Previous experience in customer service , preferably in the retail or e-commerce industry.
- Excellent written and verbal communication skills .
- Strong problem-solving abilities with a customer-first approach.
- Ability to handle challenging situations with patience, empathy, and professionalism .
- Good typing skills and the ability to work efficiently across multiple systems simultaneously .
- Familiarity with CRM software and live chat platforms is preferred.
- Ability to work independently as well as collaboratively in a quick-paced environment.
- Flexible to work evenings, weekends, and holidays , as required.

Beyoung Perks & Benefits

- Canteen Facility
- Growth-oriented and friendly work culture
- Opportunities to learn, grow, and build your career with a rapidly expanding fashion brand

Join the Beyoung Family! If you are passionate about customer experience, communication, and problem-solving , we would love to have you on our team.

- ? Send your CV to: [email protected]

📌 Customer Support Executive (Udaipur)
🏢 Beyoung.in
📍 Udaipur