- Handle inbound customer calls and assist customers with their queries and requests.
- Understand customer concerns and provide appropriate solutions.
- Maintain a professional and courteous communication style.
- Record customer interactions and update relevant information in the system.
- Follow company processes and service standards.
- Escalate complex issues to the appropriate team when required.
- Maintain customer satisfaction and ensure timely resolution of queries.
- Achieve assigned quality and productivity targets.
Requirements:
- Good verbal communication skills in Hindi / Telugu
- Knowledge of Hindi / Telugu will be an added advantage
- Basic computer knowledge.
- Positive listening and customer-handling skills.
- Ability to work effectively in a team environment.
- Freshers and candidates with relevant customer support/BPO experience can apply.
Location: Coimbatore
📌 Customer Support Executive (Coimbatore)
🏢 Adamu0026EveInc
📍 Coimbatore
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