Customer Support Executive (Jodhpur)

Customer Support Executive (Jodhpur)

02 Sep
|
Anand Rathi IT
|
Jodhpur

02 Sep

Anand Rathi IT

Jodhpur

Designation: Executive/Sr. Executive/Asst. Manager/Manager

Roles and Responsibility:

- Engage IFAs on regular basis over the phone to assist them on the query they raised.

- Coordinate with internal team members to resolve IFAs queries.

- Increase usage of platform by engaging IFAs on frequent basis.

- Update IFAs on new features / recent changes in the program.

- Engage IFAs regularly over the phone.

- Ensure high level quality service.

- Ensure IFA renew services within specific time.

KPIs:

- Platform Usage / Query Handling / Renewals

Requisite Experience:

- Ideally 1 to 2 years of work experience as Relationship Manager

Qualifications Required

- B.Com

- BMS/MBA Finance

Personal Traits:

- Valuable Communication Skills, Soft Spoken, good with telephonic conversation.

- Personal Finance Domain knowledge

- Confident, Target Oriented, Enthusiastic

- Persuasive, approachable, professional, organised in work.

📌 Customer Support Executive (Jodhpur)
🏢 Anand Rathi IT
📍 Jodhpur

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