Company Description Superfan.ng (SPNG) is an edtech learning platform focused on African languages and culture. The platform uses a gamified, quiz-first experience to help learners build deep knowledge of African proverbs, traditions, rites of passage, festivals, folklore, and customs.

Designed for Africans and the global diaspora, SPNG makes cultural learning engaging, accessible, and interactive. Team members contribute to a product that celebrates heritage while empowering users to connect more meaningfully with African cultures.

Role Description The Customer Success Representative is a full-time, remote role responsible for supporting learners and ensuring they have a positive experience on the Superfan.ng platform. This role involves responding to user inquiries via email, chat, and other channels; troubleshooting issues related to app usage; and guiding users through features and updates.

The representative will collect and document user feedback, identify trends in customer needs, and collaborate with product and content teams to improve the learning experience.



Daily tasks include managing support tickets, maintaining clear and professional communication, creating help resources or FAQs, and proactively engaging users to drive satisfaction, retention, and platform adoption.

Qualifications

- Robust customer-facing skills, including Customer Service and Customer Support experience.
- Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction.
- Excellent written and verbal Communication skills, with clear, empathetic, and skilled tone.
- Experience working in remote or distributed teams, with reliable internet access and time management skills.
- Familiarity with support tools or ticketing systems and basic troubleshooting of web or mobile apps.
- Interest in edtech, language learning, or African cultures is highly beneficial.
- Prior experience in customer success, community management, or user support is an advantage.

📌 Customer Success Representative (India)
🏢 Superfan Ng (SPNG)
📍 India