Company Description Superfan.ng (SPNG) is an edtech learning platform focused on African languages and cultural knowledge. The platform uses a gamified, quiz-first approach to engage learners with African proverbs, traditions, rites of passage, festivals, folklore, and customs.

Built for Africans and the diaspora, Superfan.ng aims to preserve and celebrate African heritage through interactive, culturally relevant content. Team members collaborate remotely to build engaging learning experiences and help expand access to African language and culture education.

Role Description The Customer Success Manager is a full-time, remote role responsible for ensuring that learners and partners gain ongoing value from Superfan.ng. In this role, the individual will onboard new users, provide proactive support, and manage key accounts to drive product adoption and engagement. Day-to-day tasks include responding to customer inquiries, troubleshooting issues, tracking satisfaction metrics, and gathering feedback to inform product improvements.

The Customer Success

Manager will also develop retention strategies, collaborate with product and content teams, and create customer communication plans such as FAQs, guides, and check-ins.



This role requires consistent follow-through, clear communication, and a solid focus on cultivating long-term, positive relationships with users and stakeholders.

Qualifications

- Strong customer service and customer satisfaction skills, with a focus on empathetic communication and timely issue resolution.
- Experience in customer retention and relationship building, including managing accounts and nurturing long-term user engagement.
- Analytical skills to interpret customer data, track key success metrics, and identify trends or opportunities for improvement.
- Ability to collaborate effectively in a remote environment, with strong organizational and time management skills.
- Excellent written and verbal communication skills in English; proficiency in at least one African language is a plus.
- Prior experience in customer success, account management, or support roles, ideally within edtech, consumer apps, or SaaS products.
- Comfort using CRM tools, support platforms, and basic productivity software to manage workflows and customer interactions.
- Bachelor’s degree in a relevant field or equivalent practical experience.

📌 Customer Success Manager (India)
🏢 Superfan Ng (SPNG)
📍 India