We are looking for customer success managers who can who can work with our clients and our engineers to ensure timely delivery. The business verticals we are focusing on are real-estate, healthcare, education, automotive and retail. If you enjoy the challenge of onboarding, training and supporting businesses to use current technology platforms, we would love to hear from you.
Objectives
- Guide onboarding of customers on Kenyt.AI SaaS platform
- Manage communications and deal with customer issues in an efficient and timely manner
- Interact and Support clients across geographies (India and abroad)
- Keep up with the trends in the industry and platform capabilities of the competition
- Explain insights and results to marketing and sales professionals
Responsibilities
- Business Adviser to our clients working towards achieving their business goals.
- Manage client relationships and day to day interface with the client.
- Responsible for overall delivery for the services (Chatbot, Whatsapp Business Api, Service Desk, CRM)
- Work with clients to gather their data, understand customer journeys and suggest marketing campaigns to them.
- Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues.
- Work with our delivery engineers to deliver chatbots for their marketing campaigns.
- Work closely with product/tech teams to explore the feasibility of technical
- Establish customer success metrics and ensure we meet them consistently.
- Acts as a referral point for client issues, escalations, complaints and manages Crisis situations.
- Track service KPIs and metrics to make sure service quality is up to the mark.
- Be responsible for upselling and renewals, and increase the revenue per client.
Requirements
- Education: Tech Graduates
- Experience: 0-4 years industry experience
- Excitement: Making customers successful
- Attitude: Do what it takes
- Skills: Self-driven and excellent communication skills
1. Experience in Account Management/Client handling Profiles
2. Exceptional communication skills, both oral and written, coupled with excellent listening skills
3. Analytical and data-driven with ability to deal with multiple stakeholders.
4. Knowledge of analytics tools like Excel, Google Analytics
5. Demonstration of good product and consumer thinking during his/her career
6. Hands-on and a quick learner. Comfortable with learning new technology
7. Exposure to CRM, marketing automation, digital marketing tools