We are looking for an experienced Customer Success Executive to join our growing e-commerce team.
The ideal candidate should have at least 1 year of hands-on experience in e-commerce and customer support, with a robust understanding of customer queries, order management, returns, replacements and issue resolution.
What youll be responsible for:
- Handling customer queries across calls, WhatsApp, email and other support channels
- Managing customer complaints, returns, refunds and replacement requests
- Coordinating with logistics, warehouse and operations teams to resolve issues
- Following and improving customer support SOPs
- Maintaining accurate records of customer interactions and resolutions
- Identifying recurring customer issues and suggesting process improvements
- Ensuring a positive customer experience throughout the order journey
- Following up with customers and ensuring timely resolution of open issues