Customer Success & Growth Manager

Ensure every client becomes a repeat client.

About the Role

We're looking for a consultative, relationship-driven Customer Success & Growth Manager to own the post-sale client experience - building trust with senior stakeholders, driving retention, and uncovering opportunities for expansion within existing accounts.

What You'll Do

- Own day-to-day relationship management with client accounts
- Run quarterly business reviews
- Deliver executive-level updates
- Identify future growth opportunities within accounts
- Develop reference accounts and client testimonials
- Identify and pursue expansion opportunities
- Gather and act on client feedback

Success Metrics

- Client retention
- Repeat revenue
- Reference accounts secured
- Net Promoter Score (NPS)
- Upsell revenue





What We're Looking For A consultative professional with solid communication and project management skills, and a solid understanding of the real estate industry. Backgrounds in management consulting, developer strategy teams, project management firms, or architectural firms are a strong fit.

Compensation Note

Performance bonus in addition to the fixed salary

What Success Looks Like in the First 90 Days

- Meet every existing client
- Conduct executive reviews across the client base
- Generate repeat opportunities
- Create a customer success playbook

Regards,

Lav Chokhani

Talent Corner HR Services

(phone hidden)

[email protected]

📌 Customer Success & Growth Manager - Real Estate AI Solutions - Mumbai
🏢 Talent Corner HR Services
📍 Mumbai