Company Description Startek is a global customer experience (CX) management solutions provider serving leading brands, from Fortune 500 companies to fast-growing startups. The organization delivers best-in-class omnichannel CX, digital transformation, and enterprise technology services across traditional and emerging channels. With approximately 40,000 CX experts in 13 countries, Startek combines global reach with local expertise, supported by the award-winning Startek Cloud hybrid platform with integrated AI capabilities.

The company focuses on using empathy, data, technology, and human-centric design to create effortless, meaningful customer interactions and long-term relationships. More information is available at www.startek.com.

Role Description This full-time, on-site Customer Service Representative role is based in Bengaluru South. The role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels to address inquiries, resolve issues, and provide accurate information about products and services.

The Customer Service

Representative will document interactions, follow established processes, and escalate complex cases when necessary to ensure timely resolution and customer satisfaction. Daily responsibilities include maintaining service quality standards,



meeting performance targets, and contributing to a positive, collaborative team environment. The role also requires adapting to new tools and procedures, including Startek’s CX platforms, to support consistent and efficient customer experiences.

Qualifications

- Ability to perform in Customer Service Representative roles with strong skills in customer support and service delivery.
- Demonstrated focus on customer satisfaction and customer experience, with a commitment to creating positive interactions.
- Clear and professional verbal and written communication skills in English and local languages as required.
- Strong problem-solving abilities, active listening, and empathy when dealing with diverse customer needs.
- Comfort working in a quick-paced, on-site contact center environment in Bengaluru South, with flexibility for shifts as needed.
- Basic computer proficiency, including navigating CRM or ticketing systems and managing multiple digital channels.
- Prior experience in customer service, contact centers, or BPO environments is preferred but not mandatory.
- Minimum educational qualification: high school diploma or equivalent; higher education in any discipline is an advantage.

📌 Customer Service Representative (India)
🏢 Startek
📍 India