- Handle customer queries and provide support through chat-based platforms.

- Understand customer concerns and provide accurate information and suitable solutions.

- Resolve customer issues professionally while maintaining a positive customer experience.

- Follow company guidelines, processes, and quality standards.

- Achieve assigned performance and customer service targets.

- Maintain professionalism and a customer-friendly approach during all interactions.

Key Responsibilities

Customer Support

- Respond to customer queries through chat.

- Understand customer requirements and concerns.

- Provide accurate information regarding products, services, or processes.

- Resolve customer complaints and issues effectively.

- Escalate complex issues to the appropriate department when required.

Customer Experience

- Maintain a positive and professional customer experience.

- Communicate clearly and politely with customers.





- Handle multiple customer conversations efficiently.

- Follow service quality and response-time standards.

Performance & Process

- Follow company policies, guidelines, and standard operating procedures.

- Achieve assigned performance targets.

- Maintain accuracy in customer interactions and information provided.

- Demonstrate good problem-solving skills.

Eligibility

- Experience: Freshers and experienced candidates can apply.

- Good written communication skills.

- Basic computer knowledge.

- Comfortable working on chat-based platforms.

- Willingness to work in rotational shifts.

- Positive attitude and good problem-solving ability.

Benefits

- Training will be provided for freshers.

- Growth opportunities opportunities.

- Friendly work environment.

📌 Customer Service Representative, Powai (Mumbai)
🏢 JobTrade
📍 Mumbai