Company Description Teelabs specializes in custom apparel that helps businesses, teams, and individuals create a lasting impression through high-quality T-shirts. The company supports a wide range of needs, including corporate branding, events, and uniforms, ensuring every garment reflects the customer’s story and identity. Its mission is to deliver premium, customized apparel that boosts brand visibility while remaining affordable and reliable.

Teelabs operates two key brands: John Jr., an economy line for bulk and budget-conscious orders, and iKUKA, a premium line for customers who value superior fabric and craftsmanship. With efficient production, expert customization, and a customer-first mindset, Teelabs enables brands to communicate who they are through what they wear.

Role Description The Customer Service Representative role is a full-time, on-site position based in Othakadai. The representative will handle incoming customer inquiries via phone, email, and in person, providing clear information on product options, pricing, order status, and customization details.

Responsibilities include processing orders, updating customer records, coordinating with production and logistics teams, and resolving issues related to deliveries, product quality, and billing. The role involves explaining the differences between the John Jr. and iKUKA product lines, guiding customers to the best solutions for their branding and budget needs.



The representative will also gather customer feedback, support after-sales service, and contribute to a positive, efficient front-office environment.

Qualifications

- Customer service and communication skills, including active listening, clear verbal and written communication, and a professional, empathetic approach to client interactions.
- Basic sales and order-processing skills, with the ability to explain product features, guide customers through selections, and accurately enter and track orders.
- Problem-solving and conflict-resolution skills to address complaints, manage escalations, and ensure timely, practical solutions that maintain customer satisfaction.
- Organizational and time-management skills, including attention to detail, record keeping, and the ability to handle multiple customer requests simultaneously.
- Comfort with using computers and office software (e.g., email platforms, spreadsheets, order management tools); experience with CRM systems is an advantage.

- Ability to work on-site in Othakadai on a full time schedule and collaborate effectively with production, logistics, and management teams.
- Prior experience in retail, hospitality, or apparel customer service is preferred but not mandatory; training will be provided for promising candidates.
- Minimum educational qualification: high school diploma or equivalent; further education in business, marketing, or related fields is an added benefit.

📌 Customer Service Representative (Otthakadai)
🏢 Tee Labs
📍 Otthakadai