? **Interested candidates can share their CV at:

Nilesh.mo [email protected]

Company

D escription Allseas Global Logistics is a trusted freight forwarder known for solving complex logistics challenges across land, sea, and air. The company specializes in handling challenging, time-critical deliveries and supports clients from planning through final delivery to save time and costs. With headquarters in the UK, offices worldwide, and a global network of accredited agents, Allseas provides reliable shipping solutions backed by extensive industry knowledge.

Its core expertise includes project logistics, global freight solutions, and supply chain management, making it a respected partner across the freight community. Team members join a problem-solving culture focused on efficiency, safety, and customer service.

Role Description The Customer Service Representative role is a full-time, in office position based in Mumbai. This role is responsible for handling customer inquiries related to shipments, services, and logistics processes, ensuring timely and accurate responses.

Day-to-day tasks include managing customer communication via phone and email, tracking shipments, coordinating with operations and logistics teams, and resolving issues to maintain high service standards. The representative will update customer records, prepare service-related documentation, and proactively follow up to ensure customer satisfaction.



This role also involves collaborating with internal stakeholders to improve the overall customer experience and support continuous process improvement.

Qualifications

- Experience in customer-facing roles, such as Customer Service Representatives and Customer Support, with a focus on logistics or related industries.
- Skills in maintaining high Customer Satisfaction and delivering professional, solution-oriented Customer Service.
- Ability to enhance overall Customer Experience through clear communication, empathy, and proactive issue resolution.
- Strong verbal and written communication skills, with the ability to manage multiple tasks and priorities.
- Comfort working in a fast-paced, time-sensitive environment, with attention to detail and accuracy.
- Proficiency with standard office software and customer service tools; experience with logistics or shipping systems is an advantage.
- Relevant education in business, logistics, or a related field preferred, or equivalent practical experience.
- Collaborative mindset with the ability to work effectively with diverse teams and stakeholders.

Allseas Global Logistics is looking for experienced Customer Service Cum Pricing Executives to join our Mumbai team. ? Experience: Minimum 5 years in Freight Forwarding

? Expertise: Sea & Air – Import & Export

? Role: Customer Service + Pricing

? Location: Mumbai

? Industry: Freight Forwarding & Logistics

We are looking for candidates with strong operational knowledge, pricing experience and good customer/vendor coordination skills.**

📌 Customer Service Representative (Mumbai)
🏢 Allseas Global Logistics
📍 Mumbai