- We are hiring a energetic Customer Service & MIS Executive who will be responsible for customer support, internal coordination, B2B lead generation, MIS reporting, system updates and office administration.
- The ideal candidate should be comfortable speaking with customers and corporate clients and possess excellent communication and presentation abilities.
- Key Responsibilities: Handle daily customer calls and provide professional assistance.
- Understand and resolve customer queries through effective communication.
- Coordinate with internal teams to ensure customer requirements are completed on time.
- Conduct cold calling and generate new B2B/corporate business leads.
- Identify prospective companies and coordinate corporate meetings.
- Follow up with leads and maintain accurate lead/customer records.
- Prepare monthly MIS reports and maintain regular reporting schedules.
- Analyse MIS reports and identify important trends, performance gaps and opportunities.
- Update customer and business information in the online/internal system.
- Ensure accuracy and completeness of system records.
- Handle basic office administration and coordination activities.
- Maintain documents, reports and customer databases.
- Prepare presentations and reports for internal discussions and management review.
- Maintain professional relationships with customers and corporate contacts.
📌 Customer Service & MIS Executive (Mumbai)
🏢 Caliber Organisation
📍 Mumbai
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