Service Manager Customer Service

Location: Thane

Experience: 4 to 7 Years

Industry: Internet E-commerce Customer Service Sales

Key Responsibilities

Lead and manage a team of 50 plus members handling VIP and HNI customers

Own sales service delivery P and L quality and customer satisfaction

Drive sales targets through value and volume selling

Monitor CSAT AHT SLA Quality Attrition and Shrinkage metrics

Improve processes productivity and overall service performance

Handle customer escalations and ensure premium customer experience

Drive performance management and team development

Requirements

4 to 7 years of experience in Customer Service Sales or Operations

Strong team management and leadership experience

Experience managing large teams and sales targets

Good understanding of quality and process improvement metrics

Robust analytical strategic and problem solving skills

Bachelor degree required

Preferred experience in Internet E commerce BPO Premium Services or HNI customer segments

Pay: Up to ₹2,500,000.00 per year

Benefits

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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