Company Description Hard Castle Restaurant Private Limited/ McDonald’s operates within the electrical and electronic manufacturing sector in India. The company is based in Navi Mumbai, Maharashtra, and is part of a broader network serving diverse commercial needs.

Located in Om Mangalmurti Co-Op Housing Society in the Seawoods-West area, it supports operations that require reliable, high-quality manufacturing capabilities. Potential applicants can expect to join an organization that values efficiency, service reliability, and adherence to industry standards.

Role Description The Customer Service Manager is responsible for overseeing daily customer service operations and ensuring consistent, high-quality support to all customers. This full-time, on-site role is based in Chennai and includes managing customer support teams, monitoring service levels, and resolving escalated issues promptly and professionally.

The role involves tracking customer satisfaction metrics, implementing service improvement initiatives, and coordinating with cross-functional teams to address recurring concerns.

The Customer Service

Manager will also develop and refine customer service policies,



train team members on communication standards, and ensure that service practices align with company objectives and regulatory requirements.

Qualifications

- Demonstrated ability in Customer Service Management and Customer Support, with a focus on maintaining high Customer Satisfaction.
- Strong Communication skills, including explicit verbal and written communication and the ability to handle complex customer interactions.
- Solid Analytical Skills to interpret service data, identify trends, and recommend actionable improvements.
- Experience leading or supervising customer-facing teams in a service-driven environment.
- Proficiency with customer service software, ticketing systems, and basic office productivity tools.
- Ability to work on-site in Chennai, manage competing priorities, and maintain composure under pressure.
- Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent practical experience.
- Prior experience in manufacturing, electronics, or related industries is an advantage.

📌 Customer Service Manager (Chennai)
🏢 Hard Castle Restaurant Private Limited/ Mcdonalds
📍 Chennai