Customer Service Manager_R-WBG OPERATIONS (OPS)-Customer Service Desk - Manage and oversee customer service desk operations ensuring high-quality service delivery.
- Lead a team to handle customer queries, complaints, and support requests effectively.
- Coordinate with various departments to resolve customer issues promptly.
- Monitor performance metrics and implement improvements to enhance customer satisfaction.
- Ensure compliance with company policies and operational guidelines.
- Facilitate communication between customers and internal teams to maintain smooth operations.
- Drive initiatives to improve customer experience and operational efficiency.
- Handle escalations and provide solutions to complex customer problems.
- Maintain records and reports related to customer service activities.
- Support training and development of customer service staff to maintain service standards.
📌 Customer Service Manager (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai
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