Key Accountabilities

- Handle customer inquiries via phone, email, and other channels.

- Process customer orders, returns, and service requests.

- Resolve customer complaints within defined timelines.

- Coordinate with Sales, Warehouse, and Logistics teams for timely order fulfillment.

- Maintain accurate customer records and update CRM systems.

- Monitor order status and provide regular customer updates.

- Ensure high levels of customer satisfaction and service quality.

- Prepare customer service reports and MIS.

- Escalate complex issues to relevant stakeholders.

- Support continuous improvement of customer service processes.

Candidate Profile

- Graduate in any discipline.

- 2–5 years of experience in Customer Service or Customer Support.

- Experience with ERP/CRM systems and Microsoft Office.

- Strong communication and problem-solving skills.

- Customer-focused with the ability to work in a fast-paced workplace.

Pay: ₹30,000.00 - ₹45,000.00 per month

Application Question(s)

- How many years of experience do you have in Customer Service?

- What is your notice/ joining period?

Work Location: In person

📌 Customer Service Executive (Kurla)
🏢 Sharda Consultants
📍 Kurla