Customer Service Executive – Sea ExportLocation: Mumbai, India

Department: Sea Export Operations / Customer Service

About the RoleWe are seeking a proactive and detail-oriented Customer Service Executive – Sea Export to manage end-to-end customer service and operational coordination for international sea export shipments. The role involves shipment execution from job creation in the ERP system through cargo coordination, documentation, vessel sailing, invoicing, and final file closure while ensuring excellent customer experience and operational efficiency.

Key Responsibilities

- Manage end-to-end coordination of Sea Export shipments from booking confirmation to shipment closure.
- Create and maintain shipment records in Studio ERP with complete accuracy.
- Coordinate with customers, shipping lines, transporters, warehouses, CHA, documentation, operations, and accounts teams.
- Plan and monitor factory stuffing and dock stuffing activities.
- Track cargo readiness, container availability, transportation, and vessel cut-offs.
- Coordinate Shipping Instructions (SI), VGM, BL drafts, and export documentation requirements.
- Provide proactive shipment updates and resolve customer queries promptly.
- Monitor vessel schedules, sailing status, rollovers, and operational exceptions.
- Coordinate invoicing activities and ensure timely billing completion.




- Maintain accurate shipment milestones, operational records, and file closure documentation.
- Escalate critical operational, documentation, or customer service issues in a timely manner.

Required Skills & • Competencies
- Sea Export Operations
- Freight Forwarding & • Logistics

- Customer Service & • Client Management

- Export Documentation Coordination
- Container Movement & • Stuffing Coordination

- Shipping Line & • Transporter Coordination

- ERP Systems (Studio ERP preferred)
- MS Excel & • Reporting

- Robust Communication & • Follow-up Skills

- Problem Solving & • Time Management

Qualifications
- Graduate in any discipline.
- Experience in Sea Export, Freight Forwarding, Logistics, or NVOCC operations.
- Knowledge of export shipment lifecycle, documentation, vessel schedules, and shipping processes.
- Ability to manage multiple shipments and stakeholders simultaneously.

What Success Looks Like
- Accurate and timely job creation in ERP.
- Strong customer satisfaction through proactive communication.
- Efficient coordination of stuffing, documentation, and vessel cut-offs.
- Timely invoicing and shipment closure.
- High data accuracy and operational compliance.
- Effective exception management and problem resolution.

📌 Customer Service Executive – Sea Export (Mumbai)
🏢 Cargosol
📍 Mumbai