Company Description Credence Global Solutions is a global provider of technology, human resources, and offsite infrastructure solutions focused on Revenue Cycle and Accounts Receivable Management. Headquartered in Dallas, TX, the company employs over 2,500 team members worldwide and serves clients across healthcare, telecommunications, utilities, media, and entertainment sectors.

Credence Global

Solutions combines advanced tools with trained professionals to help organizations optimize collections, improve cash flow, and enhance customer experiences. The company offers opportunities to work with international clients, develop specialized skills in debt collections, and grow within a stable, expanding organization.

Role Description The Customer Service Executive – International Voice (Debt Collections) is a full-time, on-site role based in the Pune Division. The role involves handling outbound and inbound international calls to engage with customers regarding outstanding balances, negotiating payment arrangements, and updating account information accurately in the system. The executive will be responsible for explaining account details clearly, addressing customer queries, maintaining professional communication,



and ensuring adherence to compliance and quality standards.

Daily activities include meeting performance targets, following collection scripts and guidelines, documenting interactions, and collaborating with team members and supervisors to resolve complex cases. The role requires consistent punctuality, adherence to defined workflows, and maintaining a positive, customer-focused attitude in a quick-paced environment.

Qualifications

- Strong customer interaction skills, including Customer Service, Customer Support, and Customer Satisfaction capabilities.
- Ability to handle customer relationships effectively through Interpersonal Skills and Customer Service Management experience.
- Proficient verbal communication skills in English for international voice processes.
- Comfort working in target-driven collections or contact center environments, with attention to accuracy and documentation.
- Ability to work on-site in Pune Division with flexible shifts as required for international time zones.
- Prior experience in debt collections, BPO, or international call center operations is an advantage.
- Basic computer literacy and familiarity with CRM or collections software tools.

📌 Customer Service Executive – International Voice (Debt Collections) (Pune)
🏢 Credence Global Solutions
📍 Pune