- Job Overview :
- We are looking for a confident, well-presented and customer-focused Customer Service Executive to manage customer interactions, coordinate with internal teams, support B2B lead generation and maintain MIS reports.
Key Responsibilities:
- Handle customer calls and understand their requirements, queries and concerns.
- Guide and assist customers by providing accurate information and timely solutions.
- Coordinate with internal teams to ensure smooth handling of customer requirements.
- Conduct cold calls to generate leads and identify potential corporate/B2B clients.
- Follow up with prospective corporate customers and assist in scheduling meetings.
- Build and maintain professional relationships with customers and business clients.
- Prepare monthly MIS reports and analyse the data for management review.
- Maintain customer records, reports and relevant documentation.
- Manage day-to-day office administration and coordination activities.
- Manage the online/internal system and ensure all required information is updated regularly.
- Prepare presentations, reports and business updates as required.
- Ensure a high level of customer satisfaction through skilled communication