Customer Service Executive (Navi Mumbai)

Customer Service Executive (Navi Mumbai)

02 Sep
|
Hexolt
|
Navi Mumbai

02 Sep

Hexolt

Navi Mumbai

Roles and Responsibilities :

- Handle inbound calls from customers to resolve their queries and concerns in a timely and skilled manner.

- Process customer requests, provide product information, and offer solutions to their issues through effective communication skills.

- Maintain accurate records of all interactions with customers using CRM software for tracking purposes.

- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.

Job Requirements :

- 1-3 years of experience in BPO/Call Centre environment with focus on Customer Service/Telecalling/Voice Process.

- Strong knowledge of inbound process, outbound process, telesales techniques, and voice processing procedures.

- Excellent communication skills with ability to handle high-pressure situations calmly.

📌 Customer Service Executive (Navi Mumbai)
🏢 Hexolt
📍 Navi Mumbai

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