Job Role Customer Relationship Officer Mystery Rooms is a unique escape game and entertainment brand operating across multiple cities in India. The role involves managing customer bookings, handling queries, coordinating backend activities, and providing a high-quality hospitality experience to customers.
Key Responsibilities Customer Management:
Manage customer bookings and handle booking-related queries.
Attend to customers at the front desk.
Welcome customers and provide a skilled and friendly experience.
Give customers a clear briefing about the escape room games and rules.
Handle customer concerns and provide appropriate solutions.
Operations & Coordination Monitor activities and movements within the backend department.
Complete assigned operational tasks within the required timelines.
Coordinate with different teams to ensure smooth daily operations.
Manage end-to-end customer requirements from arrival to completion of the experience.
Customer Service Maintain a strong hospitality and service-oriented mindset.
Deliver high-quality customer service.
Build positive relationships with customers.
Handle multiple customer requests efficiently and professionally.
Required Skills Good communication and interpersonal skills.
Strong customer-service orientation.
Hospitality mindset.
Good organizational skills.
Ability to multitask and prioritize tasks.
Ability to handle customers professionally.
Problem-solving and coordination skills.
Ability to work in a fast-paced entertainment environment.