Job Summary

We are looking for a proactive and customer-focused CRM with experience in the Construction or Real Estate industry. The candidate will be responsible for managing customer relationships, coordinating with internal departments, handling customer queries, and ensuring a smooth customer experience from booking to possession.

Role & responsibilities

- Manage and maintain strong relationships with customers throughout the project lifecycle.
- Handle customer queries, complaints, requests, and ensure timely resolution.
- Coordinate with Clients Accounts, Projects, Legal, and other departments for customer-related requirements.
- Manage customer documentation, agreements, payment follow-ups, and possession-related processes.
- Maintain accurate customer records and update the CRM system regularly.
- Send regular project updates, payment reminders,



and customer communications.
- Ensure timely follow-up and closure of customer concerns.
- Prepare MIS reports and customer service reports for management.
- Support customer retention and enhance overall customer satisfaction.

Preferred candidate profile

- Graduate/Postgraduate in any relevant field.
- 5 to 7 years of experience in CRM, preferably in the Construction or Real Estate industry.
- Excellent communication and interpersonal skills.
- Solid coordination and follow-up abilities.
- Proficiency in MS Office and CRM software.
- Ability to handle customers professionally and resolve issues effectively.

📌 Customer Relationship Management (Pune)
🏢 Nikhil Constructiongroup
📍 Pune