- We are seeking a confident and customer-oriented Customer Relationship Executive who can effectively manage customer relationships, handle calls, coordinate with internal teams, generate B2B leads, and prepare MIS reports.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Guide customers regarding products, services, processes, and queries.
- Build positive relationships with existing and prospective customers.
- Conduct outbound/cold calls to identify potential corporate clients.
- Generate leads and support B2B business development initiatives.
- Coordinate with internal teams for smooth execution of customer requirements.
- Track customer requests, follow-ups, and pending activities.
- Prepare and maintain monthly MIS reports.
- Analyse MIS data and highlight significant trends and observations.
- Update customer information on online systems/CRM.
- Support office administration and documentation activities.
- Prepare presentations and reports for management review.