Key Responsibilities

- Handle customer queries and concerns effectively through calls and emails (voice and non-voice support).

- Ensure first-contact resolution and customer satisfaction.

- Maintain accurate records of customer interactions in the CRM system.

- Proactively identify customer needs and provide appropriate solutions.

- Escalate complex issues to relevant departments with proper documentation.

- Contribute to process improvement and knowledge sharing within the team.

- Prepare and maintain daily/weekly Excel reports as required.

Key Requirements

- Strong understanding of customer service processes and systems.

- Excellent English communication skills, both verbal and written.

- Solid vocabulary, articulation, and comprehension.

- Experience in both voice and non-voice/email support.

- Proficiency in MS Excel for basic reporting and data management.

- Strong problem-solving ability with attention to detail.

- Flexibility to work in rotational shifts.

Preferred Attributes

- Exposure to CRM tools such as Zoho Desk.

- Experience handling both B2C and B2B customers.

- Quick learner with the ability to adapt to changing business requirements.

📌 Customer Relationship Associate (Bengaluru)
🏢 Kots
📍 Bengaluru