Company Description Adani Realty is the real estate arm of the Adani Group, one of India’s leading infrastructure and development conglomerates. The company focuses on modern residential, commercial, and social club projects across key cities including Ahmedabad, Mumbai, Pune, and Gurugram. With a strong legacy of trust and excellence, Adani Realty has developed approximately 22.5 million sq. ft. of space and has about 35.1 million sq. ft. under development.

Its vision, “The Good Life,” centers on creating communities and workplaces that support aspirational lifestyles, strong relationships, and enhanced well-being.

Role Description The Customer Relations Manager is a full-time, on-site role based in Ahmedabad. This role is responsible for managing customer interactions from pre-sales inquiries through post-possession support, ensuring a positive and consistent experience at every touchpoint. Daily activities include responding to customer queries, coordinating with sales, project, and finance teams, handling documentation and updates, and resolving complaints and escalations in a timely manner.

The Customer Relations

Manager will maintain accurate customer records, oversee feedback collection, and contribute to service improvement initiatives.



The role also involves supporting events and communications for residents and prospective buyers, while upholding Adani Realty’s standards of professionalism and customer care.

Qualifications

- Solid customer service and relationship management skills, with the ability to handle queries, concerns, and escalations professionally.
- Proficiency in communication and interpersonal skills, including clear verbal and written communication and active listening.
- Solid organizational and administrative abilities, including documentation management, record keeping, and follow-up tracking.
- Competence in basic office software and CRM tools, with the ability to learn new systems and processes quickly.
- Experience in real estate, hospitality, or service-oriented industries is preferred, especially in customer-facing roles.
- Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent practical experience.
- Ability to work on-site in Ahmedabad, collaborate across teams, and manage multiple priorities with attention to detail.
- Commitment to ethical conduct, respect for diversity, and a customer-centric mindset aligned with Adani Realty’s values.

📌 Customer Relations Manager (Ahmedabad)
🏢 Adani Realty
📍 Ahmedabad