Customer Care Executive Voice Process | BPO Jobs in Delhi

Location: Delhi

Experience: Minimum 1 Year (Voice Process)

Salary: Up to 5,50,000 CTC per annum

Job Type: Full time

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About the Role A reputed Delhi-based BPO is hiring Customer Care Executives for its Customer Care and Voice Process team. This is a strong opportunity for candidates searching for customer care jobs in Delhi, BPO jobs in Delhi, voice process jobs in Delhi NCR, or call center jobs in Delhi, with excellent English communication skills and a well-established organization.

Key Responsibilities

- Handle inbound and outbound customer calls
- Resolve customer queries, complaints, and requests professionally and within TAT
- Share accurate information about products and services
- Maintain high customer satisfaction on every interaction
- Accurately document call details and update records/CRM




- Adhere to process guidelines and quality standards
- Escalate unresolved issues to the concerned team as needed

Candidate Requirements

- Excellent English communication skills, spoken and written — mandatory
- Willingness to work in a voice process and rotational shifts
- Good listening skills and a customer-first attitude
- Ability to stay calm and resolve issues under pressure
- Basic computer knowledge and typing skills
- Minimum 1 year of experience in a voice process required

Who Should Not Apply

- Candidates with average or below-average communication skills
- Candidates based outside Delhi NCR
- Freshers (minimum 1 year experience mandatory)

How to Apply WhatsApp your updated CV to (phone hidden) for the quickest response

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📌 Customer Care job in Delhi, Customer Care job (New Delhi)
🏢 SMART VISION CONSULTANCY SERVICES
📍 New Delhi